AN EMPIRICAL STUDY ON CONSUMER AWARENESS OF PRODUCT LIABILITY RIGHTS UNDER THE CONSUMER PROTECTION ACT, 2019
Consumer Protection Act, 2019, Product Liability, Consumer Awareness.
The latest Consumer Protection Act, 2019 introduced a comprehensive framework for product liability in India, holding manufacturers, sellers, and service providers accountable for harm caused by defective products. However, the effectiveness of these provisions largely depends on the level of consumer awareness. This study aims to examine consumer awareness regarding product liability rights through an empirical approach. Primary data was collected from 110 respondents using a structured questionnaire. The findings reveal that while a majority of consumers are aware of the existence of the Act, there is a significant gap in understanding the procedures for filing complaints and exercising legal remedies. The study also highlights that despite experiencing defective products, very few consumers take legal action. The research concludes that increased awareness campaigns, simplified procedures, and enhanced digital accessibility are essential to strengthen the practical implementation of product liability provisions.
Registration ID: IJVRA_703251 Published ID: IJVRA2604039
"AN EMPIRICAL STUDY ON CONSUMER AWARENESS OF PRODUCT LIABILITY RIGHTS UNDER THE CONSUMER PROTECTION ACT, 2019", IJVRA - International Journal of Versatile Research and Analysis (www.IJVRA.org), ISSN:2984-8903, Vol.4, Issue 4, page no.316-322, April-2026, Available :https://ijpub.org/ijvra/papers/IJVRA2604039.pdf
Paper Reg. ID: IJVRA_703251
Published Paper Id: IJVRA2604039
Research Area: Other area not in list
Country: Chennai, Tamil Nadu , India
ISSN: 2984-8903 | IMPACT FACTOR: 9.12 Calculated By Google Scholar | ESTD YEAR: 2023
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Publisher: IJVRA (IJ Publication) Janvi Wave
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